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Help Center

These are our Frequently Asked Questions, feel free to read through them. If you can't find any answers, you can directly reach us on Facebook / Instagram or even use our Contact page.

What happens if my ring does not fit?

Your signet ring will be made to the size you provide us with. If your ring does not fit upon receiving it, we can resize it at no extra cost within two sizes up or down (excluding shipping costs), or, it can be resized by your local manufacturing jeweller.

Do you have a store I can visit?

Yes. We have a showroom in Auckland at Black Matter Jewellery, 182 Ponsonby Road, Auckland.

Our workshop is located in Nelson at Benjamin Black Goldsmiths, 176 Bridge Street, Nelson. 

What happens once I place my order?

When you have placed your order you will receive a confirmation email from us. Our designer will then be in touch with you with, within one working, to finalise your engraving and ring size. Once the artwork has been created it will be sent to you for approval prior to engraving. 

What if I don't know what to engrave?

If you are unsure of what to engrave - or if you have a general idea, but don't know how to draw it - our design team can work with you to create something for you. We can discuss the elements you want to incorporate and then design a unique crest, symbol or monogram for you to treasure forever. This discussion will take place after we have received your order.

How long will it take for you to make my design?

Your signet ring will take approximately two to three weeks to create, however, if you have an urgent request we may be able to create it sooner.

Which countries do you ship to?

We ship to most international locations. If you would like to confirm that we ship to your country please contact us.

How do I find my finger size?

The most accurate way to find your finger size is to visit your local jeweller. They will be able to accurately measure for you. If this is not possible, download and print our size guide here.


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