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Help Center

These are our Frequently Asked Questions, feel free to read through them. If you can't find any answers, you can directly reach us on Facebook / Instagram or even use our Contact page.

What happens if my ring does not fit?

Benjamin Black Goldsmiths’ rings are custom made to fit. If this is not the case, we will resize it at no extra cost within two sizes up or down.

Remember there are many reasons for your finger size changing such as aging, climate, and lifestyle changes. Upon receiving your ring, we recommend you wait a couple of days to double-check that the ring still doesn’t fit. Also, let us know if you are planning to lose weight as some rings cannot be resized easily.

Please note that your warranty will be voided if the ring is resized by a jeweller other than Benjamin Black Goldsmiths.

Do you create commissioned pieces?

Yes, commissions and custom made designs are our specialty (both jewellery and lifestyle).

We welcome your enquiries, please contact us to discuss your unique requirements.

How long will it take for you to make my design?

Your signet ring will take approximately two to three weeks to create, however, if you have an urgent request we may be able to create it sooner.

Which countries do you ship to?

We ship to most international locations. If you would like to confirm that we ship to you please contact us.

Can you make a ring within my budget?

In most cases we can create a ring that fits within your budget. If you have a higher or lower budget, get in touch with us to discuss the best options for you.

How do I find my finger size?

The most accurate way to find your finger size is to visit your local jeweller. They will be able to accurately measure for you. If this is not possible, download and print our size guide here.

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